The main selling point of the Consort Travel Agent is the level of service
each shop offers the public; the staff are more experienced and are able to
spend more time with the customer, many shops have staff with 20 years or
more experience and of course, many shops are managed by the Owner which
ensures that the public are getting first class service. The Consort Agent
is also able to offer the public a wide range of products, as they are not
aligned to any one supplier.
Technology has played a big part in the development of the travel business over the last 20 years and all Consort offices have access to a Computerised Reservation System (CRS) to give the public last seat availability on air, ferry and tour operator's services. Most of the Consort members also use a Computerised Back Office system to keep client records and handle their accounts. These tools enable members to offer the public a more efficient service and help with marketing by direct mail and on the Internet.
All Consort offices will book low cost airlines on
the Internet for customers who do not have Internet access or a Credit
Card or who may want assistance with their air booking.
They can also help with Hotel and Car Hire reservations in the U K and
The Consort group are top sellers for many of the well-known Tour Operators including
Thomas Cook, Falcon, Thomson, etc. Many of the shops are specialists in the cruise market and the group is also one of the top sellers of Royal Caribbean International. A number of Consort shops also specialise in Skiing holidays. A growing number of travellers are now moving away from the Package Holidays offered by the main tour operators and the Consort agent is now seeing growth in tailor made holidays travelling further afield where each holiday is planned according to the individual travellerís wishes. All Consort shops have a consultant who is an expert on arranging weddings in more exotic destinations.
A number of members of the Group have been winners of the
Northern Ireland Travel Agent of the Year Award since its inception some
twenty years ago.
Travel Insurance is very important to travellers today and Consort Members will offer Single Journey and Annual Multi Trip Travel Insurance with reputable Insurance companies and will give assistance to customers in the event of a claim.
The current Chairman of the Consort Travel Group is Terry Murphy
Travel in Craigavon, Co Armagh.
Contact the Consort